Team Manager - Toro Mai a Ringa

• Permanent, full-time position (40 hours per week)
• Working hours are Primarily Monday – Friday, however the service operates 24/7 on a rotating roster

About Ember Korowai Takitini | Nga Matapono

Ember Korowai Takitini blends professional expertise and lived experience to offer a range of services and supports for anyone with mental health, addiction or intellectual disability needs

At Ember we support people to live the lives they choose and we challenge the systems that hold them back.

We desire a society that better understands and responds to mental distress, addiction and intellectual disability 

Ember offers:

• Additional leave, including recreation days and study leave
• A comprehensive Health & Wellbeing programme, including health checks, flu vaccinations, and Employee Assistance Programme (EAP), and more
• Training opportunities for upskilling, personal & professional development, and career progression.
• The opportunity to make a meaningful impact every day in a values-led organisation

About The Service | Ko Te Whare O Toro Mai a Ringa

Toro Mai a Ringa is a unique and vital partnership between Ember Korowai Takitini and Lakes DHB, delivered under the Te Ara Tauwhirotanga model of care. Located in the heart of Rotorua, this community-based residence provides intensive, wraparound support for people with complex mental health needs that go beyond the usual scope of residential services.

Meaning "outstretched hands," Toro Mai a Ringa represents a place of welcome, safety, and opportunity. It is a space where tāngata whaiora from across the Lakes rohe are supported to rebuild their lives and take confident steps back into their community. With a focus on connection, dignity, and recovery, Toro Mai a Ringa extends not just a hand, but a pathway towards hope and healing. 

About the Role | Nga mahi

We are seeking a committed and inspiring Team Manager to guide our residential team with mana and empathy, ensuring a safe and empowering environment for those we support.

As Team Manager, you will:

• Provide visionary leadership to a passionate team of support workers.
• Create and maintain a culture of respect, hope, and empowerment.
• Ensure the delivery of person-centred, culturally responsive support for whaiora.
• Build strong relationships with whānau, health professionals, and community partners.
• Oversee service delivery, ensuring compliance with all regulatory and organisational standards.
• Manage staffing, professional development, and wellbeing initiatives within your team.

You will bring | Nga Pukenga

• Proven leadership experience in mental health, disability, or social services.
• Understanding of Te Tiriti o Waitangi and commitment to working in a culturally responsive way.
• Knowledge of complex mental health needs and recovery-oriented practice.
• Excellent communication and relational skills, with a genuine passion for people.
• Ability to encourage and role model positive behaviours, participation, and communication in all activities and in line with our values.
• Competency in managing teams, rosters, and service operations, and some competency in financial management to support Ember’s procedures
• A current registered practicing certificate in one of the following fields: Occupational Therapy, DAPAANZ, Counselling, Social Work, Nursing
• A Full New Zealand Driver’s license
• Valid/current work visa, residency, or citizenship

Don't meet every single requirement? We still encourage you to apply — you might be just the right person for the role.

When applying please have | Kia Whakauru

• Upload an updated CV
• provide a Cover Letter - detailing the following:
  1. Why you're interested in the role?
  2. What skills, knowledge, competencies, and experience to you bring to the role.

“He aha te mea nui o te ao? Maku e ki atu, he tangata, he tangata, he tangata”

What is the most important thing in the world? It is people, it is people, it is people.

Ember is an equal opportunity employer. We welcome and embrace diversity and inclusion in the workplace and are committed to providing a safe and supportive environment for all. We particularly welcome applications from our Māori, Pacific and Rainbow communities.

We will interview candidates as applications come through rather than waiting until the advertisement closes. The vacancy may be filled earlier if a suitable candidate is identified.