Receptionist & Administrative Coordinator

• Permanent Part-time (20 hours per week)

• Working hours are Monday & Tuesday 8.30am - 4.30pm, and Wednesday 8.30am - 2.00pm

• Based onsite at Turning Point, located in the Historic Village, Tauranga

The Service | Ko Te Whare O Turning Point Te Taiope Huringanui

Turning Point provides a vibrant and inclusive environment where adults with experience of mental illness and/or addiction can feel supported, build connections and develop skills that strengthen recovery and community participation.

Turning Point works in partnership with tāngata whaiora/whaikaha, supporting people to direct their own recovery journey and be actively involved in decisions that affect them. Services include day activities and workshops, kaupapa Māori services, peer support, career support and vocational programmes.

At the heart of Turning Point is a commitment to generosity of spirit, making a positive difference, person-directed action, actively embracing Te Tiriti o Waitangi, and justice and social equity.

The Role | Nga mahi

The Receptionist & Administrative Coordinator is an important first point of contact for tāngata whaiora/tāngata whaikaha, whānau, visitors and kaimahi at Turning Point.

This is more than a traditional reception role. You will draw from your own knowledge or lived experience of mental health, addiction, and/or disability challenges to create a warm, welcoming and professional environment, and you will help keep the service running smoothly through effective administration, coordination and communication.

Your responsibilities will include:

• Welcoming tāngata whaiora/tāngata whaikaha, whānau, visitors and kaimahi to the service

• Responding to phone, email and in-person enquiries

• Supporting the intake, registration and orientation of new tāngata whaiora/tāngata whaikaha

• Maintaining accurate service records, documentation and administrative systems

• Coordinating calendars, bookings, meetings, groups, workshops and other service activities

• Supporting service communications, including phone, text, social media and promotional material

• Providing administration and practical coordination support across the Turning Point team

You will work closely with the wider team and play an important role in making sure people engaging with Turning Point experience a responsive, organised and welcoming service.

You will have | Nga Pukenga

• A New Zealand Certificate in Health and Wellbeing, or equivalent, or be willing to work towards this (essential)

• A certificate or diploma in business administration, customer service, or a related field (desired)

• As least one year’s experience in reception, front-of-house, customer service or similar administrative role (essential)

• Full and current NZ Driver's licence (essential)

• Valid/Current work visa, residency, or citizenship (essential)

• Lived experience of mental health, addiction, or disability (strongly desired)

• Warm and confident interpersonal skills and the ability to engage respectfully with a diverse range of people

• Strong administration, organisation and data-entry skills with excellent attention to detail

• Confidence using computers, web-based systems and mobile applications

• The ability to organise competing priorities and keep things running smoothly in a busy environment

• An understanding of Te Tiriti o Waitangi and its relevance to service delivery, or a genuine commitment to developing this knowledge

Ember Korowai Takitini | Nga Matapono

Turning Point is part of Ember Services, which sits within the wider Ember Korowai Takitini group.

Ember Korowai Takitini blends professional expertise and lived experience to offer a range of services and supports for anyone with mental health, addiction, or intellectual disability needs.

At Ember we support people to live the lives they choose, and we challenge the systems that hold them back.

We desire a society that better understands and responds to mental distress, addiction, and intellectual disability

Ember offers:

• Additional leave, including recreation days and study leave

• A comprehensive Health & Wellbeing programme, including health checks, flu vaccinations, and Employee Assistance Programme (EAP), and more

• Training opportunities for upskilling, personal & professional development, and career progression.

• The opportunity to make a meaningful impact every day in a values-led organisation

When applying please include | Kia Whakauru

• An up-to-date CV

• A Cover Letter detailing

  • Why you’re interested in the role?

  • Any skills, competencies and experience (both professional and personal, if relevant) that you would bring to this role?

“He aha te mea nui o te ao? Maku e ki atu, he tangata, he tangata, he tangata”

What is the most important thing in the world? It is people, it is people, it is people.

Ember is an equal opportunity employer. We welcome and embrace diversity and inclusion in the workplace and are committed to providing a safe and supportive environment for all. We particularly welcome applications from our Māori, Pacific and Rainbow communities.

We will interview candidates as applications come through rather than waiting until the advertisement closes. The vacancy may be filled earlier if a suitable candidate is identified.