Team Manager - Toro Mai a Ringa

• Permanent, full-time position (40 hours per week)

• Position is based on site at our service in Central Rotorua

• Working hours are Primarily Monday – Friday, however the service operates 24/7 on a rotating roster and may require occasional evening or weekend work

About Ember Korowai Takitini | Nga Matapono

Ember Korowai Takitini blends professional expertise and lived experience to offer a range of services and supports for anyone with mental health, addiction or intellectual disability needs

At Ember we support people to live the lives they choose and we challenge the systems that hold them back.

We desire a society that better understands and responds to mental distress, addiction and intellectual disability

Ember offers:

• Additional leave, including recreation days and study leave

• A comprehensive Health & Wellbeing programme, including health checks, flu vaccinations, and Employee Assistance Programme (EAP), and more

• Training opportunities for upskilling, personal & professional development, and career progression.

• The opportunity to make a meaningful impact every day in a values-led organisation

About The Service | Ko Te Whare O Toro Mai a Ringa

Toro Mai a Ringa is a unique and vital partnership between Ember Korowai Takitini and Lakes DHB, delivered under the Te Ara Tauwhirotanga model of care. Located in the heart of Rotorua, this community-based residence provides intensive, wraparound support for people with complex mental health needs that go beyond the usual scope of residential services.

Meaning "outstretched hands," Toro Mai a Ringa represents a place of welcome, safety, and opportunity. It is a space where tāngata whaiora from across the Lakes rohe are supported to rebuild their lives and take confident steps back into their community. With a focus on connection, dignity, and recovery, Toro Mai a Ringa extends not just a hand, but a pathway towards hope and healing.

About the Role | Nga mahi

We are seeking a committed and values-driven Team Manager to lead a residential team of twelve kaimahi. The successful applicant will lead with mana and empathy, ensuring a safe and empowering environment for those we support.

Key responsibilities include:

• Providing day-to-day leadership, supervision and coaching to a team of support workers and registered health professionals

• Ensuring services are delivered in a safe, culturally responsive and recovery-focused manner that aligns with Ember values and clinical standards

• Supporting staff performance and development through regular supervision, training needs identification and capability building

• Coordinating service rostering and resource allocation to meet tāngata whaiora needs and service demands

• Managing operational tasks including incident reporting, quality improvement, risk management and contract compliance

• Building and maintaining strong working relationships with external stakeholders, funders and partner agencies to support pathways for tāngata whaiora

• Contributing to service planning, evaluation and continuous improvement activities, including data collection and reporting

• Role-modeling Ember’s equity, tikanga and inclusion commitments and promoting a workplace culture of safety, respect and learning

You will bring | Nga Pukenga

• Proven leadership experience in mental health, addictions, disability, social services, or a community setting.

• Understanding of Te Tiriti o Waitangi and commitment to working in a culturally responsive way.

• Knowledge of complex mental health needs and recovery-oriented practice, and experience supervising and developing multidisciplinary teams, with a strengths-based and trauma-informed approach

• Strong knowledge of quality and risk systems, and experience with incident management and continuous improvement

• Excellent interpersonal, communication and problem-solving skills with the ability to engage diverse stakeholders

• Ability to encourage and role model positive behaviours, participation, and communication in all activities and in line with our values.

• Competency in managing teams, rosters, and service operations, and some competency in financial management to support Ember’s procedures

• Registration and a current practicing certificate in one of the following fields is required: Nursing, Social Work, Occupational Therapy, DAPAANZ, and/or Counselling

• A Full New Zealand Driver’s license (required)

• Valid/current work visa, residency, or citizenship allowing you work in NZ indefinitely (required)

Don't meet every single requirement? We still encourage you to apply — you might be just the right person for the role.

When applying please provide | Kia Whakauru

• An up-to-date CV

• A cover letter detailing the following:

  1. Why you are interested in this role

  2. The skills, competencies, and experience to you would bring to the role.

“He aha te mea nui o te ao? Maku e ki atu, he tangata, he tangata, he tangata”

What is the most important thing in the world? It is people, it is people, it is people.

Ember is an equal opportunity employer. We welcome and embrace diversity and inclusion in the workplace and are committed to providing a safe and supportive environment for all. We particularly welcome applications from our Māori, Pacific and Rainbow communities.

We will interview candidates as applications come through rather than waiting until the advertisement closes. The vacancy may be filled earlier if a suitable candidate is identified.